Payment Policy
This policy covers payment methods, plan activation, service cancellation and refunds for digital products in the 1997 Studio ecosystem.
Updated: 14/04/2026
Payment methods and confirmation
- Customers pay through payment gateways integrated into 1997 Studio websites or apps.
- After successful payment, the system automatically records the transaction and activates the corresponding access.
- Receipts and transactions are stored in the system for reconciliation when needed.
Service delivery after payment
- Services are delivered online through user accounts on the relevant platform (Notifly, Insight, Flowly or Playly).
- Users can track plan status, expiry dates and transaction history in their account area.
- Support staff may check system logs to verify usage progress upon request.
Plan cancellation and service termination
- Users can request plan cancellation through official support channels.
- Cancellation takes effect according to the billing period or the date confirmed in our response.
- Some promotional or special-offer plans may have separate cancellation conditions stated at purchase.
Refunds
- Refunds are considered in cases of transaction errors, incorrect charges or failure to provide the service according to basic commitments.
- The refund amount, if applicable, is calculated under the current policy and actual usage data at the time of the request.
- Estimated refund processing time is 7 to 15 business days, depending on the payment gateway and issuing bank.